Job Opportunity: Customer Service Representative

Customer Service Representative
Do you enjoy interacting with people? Do you thrive in a fast-paced multi-tasking environment and setting & achieving goals? Are you looking to be part of an enthusiastic, hardworking, high-performance team that continues to learn & grow? If so, we have something for you…

About Green Leaf Tree Services:
Green Leaf Tree Services is growing! We aim to be ‘the’ go-to tree care business in the beautiful Columbia Valley that our customers happily recommend to others. We endeavor to turn every customer into a lasting relationship. We care about one another, our services, and our customers. We have high expectations of a performance-winning culture. We work hard, we have fun. We want to be here. With the rapid growth we are experiencing, we are looking to add a motivated and organized customer service/ office manager to our team. We’d love to meet you!

This is for you if:

• You have exceptional verbal and written communication skills. You must love dealing with people!

• You have excellent computer skills knowledge and experience with accounting (Quickbooks online), Google/ Microsoft Workspace, and other cloud-based software programs and can learn new programs with ease

• You thrive in coordinating multiple tasks, & providing exceptional customer service

• The ability to take responsibility, initiate, and contribute systems and ideas to improve the smooth operation of the business continually

• Strong business and financial acumen

• You have great attention to detail and organizational skills

In this role you will be:

• Frontpoint customer service. Answering and responding to telephone calls and emails in a professional and friendly manner which supports company core values

• Provide scheduling and logistical support to the Operations Manager and Crew Leaders to ensure an efficient flow of operations that contributes to annual revenue and profit goals.

• Provide sales support to Arborist Representatives to meet sales targets and to maintain a 10/10 customer rating by assisting with the customer’s experience and ensuring they are exceptionally satisfied.

• Provide bookkeeping and payroll support: accounts receivable, accounts payable, bi-weekly timesheets, and weekly/monthly scorecards.

• Reporting to the owner and general manager, you are comfortable multi-tasking and are inspired and engaged in helping a small business grow at every level. This position is an integral part of the leadership team, not an entry-level administration role.

• Participate in strategic planning and policy & procedure development. In coordination with the Safety Manager, administer the Green Leaf Tree Services Safety Program in preparation for the BCFSC annual audit.

The Benefits of this role:

• The wage (range of $26-32/hr) is negotiable. We are dedicated to finding the right person for the role, and we will negotiate the right wage for the right fit.

• Health benefits

• Be part of a fun, enthusiastic, and supportive team.

• Join a company that values and rewards persistence, growth, and performance with competitive salaries and potential eligibility of performance incentives and health benefits.

• Work, live, and play in the beautiful Columbia Valley.

If reading this sounds like our values align, and you are looking for a new rewarding challenge, we are very excited to hear from you. Please send a resume to info@greenleaftree.ca and tell us why you would like to join the Green Leaf Team.